Refund Policy

At Reforge, customer satisfaction is important to us. We strive to deliver products in excellent condition.

Refund Eligibility

Refunds are only applicable if the product is received in a damaged condition.

To be eligible for a refund:

• The damage must be reported within 48 hours of delivery.
• Clear photos and/or videos of the damaged product and packaging must be provided.
• The product must remain unused and in its original condition.

Non-Refundable Situations

Refunds will not be provided for:

• Change of mind after purchase.
• Incorrect size, color, or variant selected by the customer.
• Minor variations in product appearance.
• Delays caused by courier services.
• Products damaged due to misuse after delivery.

Refund Process

To request a refund, contact us at:

Email: support@yourdomain.com

After verification, eligible refunds will be processed within 5–7 business days to the original payment method.

We reserve the right to reject refund requests that do not meet the above conditions.